Refund / Return policy

REFUND POLICY 

Alterations

Most of our dresses have elastic at back so you don't have to worry about fitting but  If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inch on either side of a seam. Flower detailing, beading or belts/ribbons may limit the ability to let a dress out.

Should your item size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments. 

Dresses or clothing that does not fit properly but fits the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.

Cancellation Policy

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories are made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

• - Orders cancelled within 24 hours of payment confirmation* will be eligible for a full refund.
• - Orders cancelled more than 24 hours after payment confirmation* will be eligible for a store credit points refund only if the process hasn't started as its a custom made dress.
• - Once your order process has begun or has been shipped, it can no longer be cancelled.
  If you would like to cancel your order, please login to My Orders to proceed.
• When you receive an email entitled "Payment Confirmation for Order#_______ with silkboutique72.com",your payment has been confirmed.

Return Policy

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.

If you are exchanging dresses,clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

• Defective, Damaged or Mis-shipped Items
  If we shipped you an item in the wrong color (for example you ordered blue but received yellow): We will rectify the mistake and shipping cost for pickup & delivery of corrected item will be borne by us. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund or exchange.
  If we shipped you a defective or damaged item: 
  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will only be able to ‘replace’ the defective item . No refund shall be expected on the items being replaced.
  If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please send us pictures of the damaged product immediately by mailing it us on silkboutique72@gmail.com. or WhatsApp us on 9022275597. We will personally ensure that a brand new replacement is issued to you with no additional cost or if the item is one of a kind and irreplaceable then we will pick it up & rectify the damage and ship it back to you or you can contact us to see if a store credit can be given as an exchange.
• Sizing or Fitting Issues
  We create products as per size given by you but in case you still have fitting issues we have enough margins you may visit local tailor at your cost and get the fitting done.
• Color Mismatch
  The settings of your computer screen may alter the color of the pictures shown on Silkboutique72.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact us to see if a return or refund is possible.
• Please note, colour variance and fabric type variance can occur upto 15% - 50% in getting orders customised, depending on availability of fabric, limitations in photography, lighting and image settings. We do not take responsibility for the same.

Refunds 

We provide store credits .

Unfortunately, we cannot accept returns on sale items or gift cards. We have No return policy for all items & no exchange policy for exchanged items . 

You can always contact us for any return question at silkboutique72@gmail.com.

Exchanges

The exchange must be initiated within 72 hours of receiving the order at your own courier cost.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using the store credit given to you as a part of exchange policy .

To start an exchange, you can contact us at silkboutique72@gmail.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchange is not available for international orders or sale orders. Exchange due to size or color issues are not acceptable. Only defected items can be exchanged for the same product/ item.

By purchasing from our website or offline store , we assume the client has read & agreed to all the Returns & Refund policies & any other policy mentioned on our website.